Suffolk Fire and Rescue Service has been recognised nationally for its response to the COVID-19 pandemic.
In particular Suffolk Fire and Rescue Service (SFRS) was praised for its positive contributions to the local community and commitment to the welfare of its staff.
In August 2020, Her Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) was commissioned by the Home Secretary to examine how fire and rescue services are responding to the pandemic.
In her report, Zoë Billingham, HM Inspector of Fire & Rescue Services, said of Suffolk Fire and Rescue Service:
“We were impressed with how the service adapted and responded to the pandemic effectively. The efficient use of its staff was notable, utilising extra capacity and providing support and resource for remote and home working. It provided support to Suffolk County Council (SCC) and the LRF, including advice, resources and effective command and control frameworks to co-ordinate its response.
“The service communicated well with its staff throughout the pandemic, including issues relating to staff wellbeing. It also made sure all staff had the resources they needed to do their jobs effectively, including extra information and technology, and it put in place additional flexible working arrangements. Staff wellbeing was a clear priority for the service.”
SFRS has continued to respond to emergency calls since the beginning of the pandemic, with over 4,500 emergency calls since the first lockdown was announced in March 2020.
In addition to this, staff across SFRS have been redeployed to support other departments in Suffolk County Council, in response to the pandemic.
These include:
- Providing additional resource to colleagues in the Coroner’s Office
- Setting up and administering the first booking system and phoneline for testing key workers
- In April 2020, around 30 firefighters volunteered and trained to work alongside paramedics to drive frontline emergency NHS ambulances, in turn freeing up paramedics to care for patients
- Teams have also helped deliver food, essential items and medicine as part of the Home But Not Alone scheme
Councillor Richard Rout, Cabinet Member for Environment and Public Protection at Suffolk County Council, said:
“I’m delighted for every member of Suffolk’s Fire and Rescue Service. To be commended by Her Majesty’s Inspectorate is what they deserve for going above and beyond their responsibilities, during such professionally and personally testing times.
“It echoes the ‘good’ rating which the Inspectorate awarded the Service just over a year ago. That report did highlight some areas for us to work on, which I’m pleased to say colleagues have been focusing on ever since, to make our Service even stronger.
“That is why the council’s Cabinet unanimously backed my proposal last year, to increase the service’s budget by £500,000 plus inflation. That increase totals close to £1m and is helping to deliver the improvements identified in the report, alongside our existing plans for further investment, to keep Suffolk safe.”
