You can call the Home, But Not Alone phoneline if you live in Suffolk and need urgent help during the coronavirus (COVID-19) pandemic. This is a free service.

This emergency phoneline is for people who:

  • do not have support available from friends, family or neighbours
  • are struggling for food, medicines or other essential supplies
  • are feeling lonely and isolated.

If any of these apply to you, call 0800 876 6926 (available 9am to 5pm every day, including weekends). The telephone line is not a general information line for COVID-19 queries.

The Home, But Not Alone phoneline takes on average 1,300 calls a week, which include calls for support with food, calls for support with collecting medication, and calls relating to loneliness or isolation.