Fourth care home in Suffolk receives Outstanding rating

On 30 September, it was reported that Care UK’s Mills Meadow care home in Framlingham has been officially rated as ‘Outstanding’ by the Care Quality Commission.

This is the fourth Care UK home in Suffolk to be awarded the Outstanding rating, following in the footsteps of Asterbury Place in Ipswich, Cleves Place, Haverhill, and Mildenhall Lodge, Mildenhall.

The report from the Care Quality Commission (CQC) highlighted a number of areas that were found to be of the highest quality, including:

“People were exceptionally happy with the outstanding care they received from Mills Meadow. They shared numerous examples of the high-quality care that met and exceeded their individual needs and expectations and enhanced their daily lives.”

“Feedback from relatives, visitors and professionals was equally complimentary describing dedicated and compassionate staff, who repeatedly went the extra mile to ensure people's lives were filled with enjoyment, meaningful engagement and inclusion in the place they called home.”

“People were consistently treated with dignity and respect in a way that celebrated and championed them as individuals.”

(CQC Inspection report for Mills Meadow, Framlingham - 29th August 2019)

The CQC report also paid special attention to the notable presence that Mills Meadow has in Framlingham and within the local community. The recent inspection by CQC found that effective community links have been established, with different community groups regularly visiting the home, as well as residents of the home accessing the local area through a wide range of local activities.

Councillor Rebecca Hopfensperger, Suffolk County Council’s Cabinet Member for Adult Care, said:

“I am delighted to see Mills Meadow receive an Outstanding rating from the Care Quality Commission. The staff at the home have demonstrated an excellent level of care for residents and should feel very proud of their efforts.

“Mills Meadow is the fourth of the Care UK homes in Suffolk to achieve an Outstanding rating, with the other six being rated as good. A standard that should be celebrated.”

Mills Meadow is a 60-bed care home with 20 SCC contracted block beds. The county council continues works closely with Care UK in the management of the contract.