Carers celebrate top accolade with ‘Outstanding’ rating from the Care Quality Commission

On 19 October 2018, it was announced that the standard of care provided by Mid Suffolk Home First has been rated as Outstanding by the Care Quality Commission.

Mid Suffolk Home First, which is provided by Suffolk County Council, provides a short-term reablement service and a longer-term care service.

Inspectors, who visited in July, said the quality of care was ‘exceptional’. Under CQC’s programme of inspections, the service was rated according to whether it is safe, effective, caring, responsive and well-led. Mid Suffolk Home First is rated Outstanding for being responsive and well-led, and Good for being safe, caring and effective.

The reablement and care services offered by Mid Suffolk Home First support people following a period of ill health or a significant loss in their ability to manage their day to day care needs. The service aims to help the person reach their optimum level of independence.

During the short-term reablement support period, which may last one or two weeks or for some people up to a maximum of six weeks, people’s progress is monitored and reviewed. The team have been able to support many people to leave the service confidently and without the need for further social care support. All the people who receive Home First reablement and care services are assessed to see if they need to be supported by another service following this short-term care.

At the time of the inspection, the service was providing support to 55 people in their own homes including 12 people needing longer-term personal care.

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.    

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

See the full version of the inspection on the CQC website.